Customer Comments after Securus Technologies Helped them Solve and Prevent Crimes

Securus Technologies provides criminal and civil justice technology solutions for corrections, investigation, and public safety. Headquartered in Dallas, Texas, the company serves over 3,450 corrections, public safety, and law enforcement agencies. In North American, the company serves over 1,200,000 inmates. Securus Technologies is dedicated to providing incident management, emergency response, and inmate self-service. Additionally, it monitors services and products to make the world a safer place. Prison and jail officials across the U.S. find the services provided by Securus Technologies very useful. Time and again, officials tasked with solving and preventing crimes write congratulatory emails and formal letters to the company. According to the company’s Chairman and CEO Richard A. Smith, Securus Technologies develops new services and products every week to help corrections and law enforcement officials prevent and solve crimes.


Selected Customer Comments after Using Securus Technologies’ Services


Time and again, customers write to the Securus Technologies thanking the company for helping them solve their cases. According to a customer, call records provided by the company helped them acquire a search warrant for a corrupt member of staff. The search warrant led to a successful arrest of the staff member for contraband introduction. Another customer wrote that the investigative tools provided by the company helped them conduct investigations on a harassment complaint case. An agency commended the company for providing reporting data that helped enhance its proactive measures in deterring and monitoring contraband incidences in its facilities.


Securus Technologies has helped many correctional facilities monitor inmate calls containing information about suspicious conversations, drug selling and use in the facility, inmate alcohol use, threats, and possible access to cellular devices. For more than a decade now, correctional facilities across the U.S. have depended on the technology solutions provided by Securus Technologies. Correctional facilities are happy about the commitment displayed by their vendor of choice.


How We Use Securus Technologies to Keep the Jails Safe

I can tell you from experience that working as a corrections officer in the local jail is one of the most dangerous jobs on the planet. There is not a day that goes by that one of the inmates tries to hurt either me, my staff, or a fellow inmate. To make matters worse, the inmates get their hands on drugs or weapons, and we have a dangerous situation that just turned deadly. To be able to stop the flow of these drugs and weapons has been priority one recently.


To be able to keep our jail safe, we first put in a huge police presence at the visitor center. These visitors all know that they are risking their freedom if they are caught trying to smuggle anything into the jail for the inmates. Problem is, many lower-level gang members will do anything for their brothers, even if it means having to serve time in jail to try and get them the weapons or drugs they request.


Surprise cell inspections work, but they do not deter the inmates either because many are serving life sentences, and this does nothing but add time to a sentence they care nothing about. Monitoring the inmates calls was somewhat effective years ago, but today, things have certainly changed for the better.


Once trained on the software, I was able to pick up on chatter from higher-ranking gang members putting out the word to what, who, and when certain drugs were to be brought to the jail. Before these suspects were able to even get on the jail property, we would take them down and frustrate the gang leaders. Thanks to Securus Technologies, we are crushing the problem at the choke-point.